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  • Editing Team 17:46 on November 1, 2012 Permalink | Reply
    Tags: customer service, , ,   

    Fast-casual Restaurants Use RFID to Speed Service 

    fast-casual-restaurnts-speed-service-RFID-blogA number of fast-casual restaurants are improving customer services with RFID technology, including Blue Lemon in Utah and Jason’s Deli in Texas.

    Previously, these restaurants delivered food to tables by having runners hunt down numbered placards or tents given to guests at the time they ordered. But now, with RFID systems in place, service times are improving: they can use the system to track and expedite orders.

    The technology requires the operators to place under each table an RFID “mat” or a device pre-programmed with a table number. When customers order their meal, counter employees provide them with an RFID reader device which looks like a drink coaster.

    When the guest places their coaster-like device on the table they choose, the device immediately reads the table number information from the “mat” and broadcasts it to a computer at the order expeditor station. The food runner then looks for an RFID device ID number on the order ticket and matches it with the location information for that device to quickly figure out where the food should be delivered.

    Knowing the destination as they leave the expo station eliminates the need for food runners to visually scan the dining room for placards or tents or call out numbers to complete the delivery, thereby speeding up the process, according to Dave Prows, executive chef for Blue Lemon LLC.

    “If a guest moves from outside [on a patio table] to inside, we always know where they are,” he added. Besides, the technology also tracks order time beginning with payment.

  • Editing Team 12:30 on August 31, 2012 Permalink | Reply
    Tags: customer service, , ,   

    New RFID & NFC iPad Kiosks for Self-service 

    iPad-kiosk-self-service-nfc-rfid-blogAccording to a press release from Lilitab, the San Francisco-based company, it has announced a new iPad kiosk set to debut at this year’s TechCrunch Disrupt, at The Concourse at San Francisco Design Center, on Sept. 10-12.

    The company’s line of tablet computer kiosks will now include power management tools, RFID scanners and NFC capabilities.

    With these features, retailers, hotels, restaurants and events can provide customers with highly secured self-service with the new iPad kiosks. The head units offer tightly integrated magnetic stripe readers, with no exposed cables or attachments susceptible to damage or credit card fraud, the announcement said.

    “Working with a brand that is all about precision and quality, we needed a partner that could provide event hardware of the same standard. Lilitab’s products are well designed, engineered and built to make any brand experience look top notch,” said Todd Friberg, SVP and creative director for emg3, who partnered with Lilitab to create a custom iPad kiosk solution for a touring automotive road show.

  • Editing Team 10:53 on August 29, 2012 Permalink | Reply
    Tags: customer service,   

    Australian Ski Resort Adopts NFC to Enhance Services for Visitors 

    Australia-Falls-Creek-ski-resort-NFC-service-rfid-blogThe Australian alpine resort of Falls Creek is the largest resort in the state of Victoria. Fifty businesses in the resort have adopted NFC technology to provide information to visitors.

    With the system, visitors can connect with Falls Creek’s businesses and services by tapping their NFC-enabled phones against NFC stickers located at business premises. With a tap on the tag, visitors can open up a mobile site from which they can get access to a range of local services.

    “We have made the technology deployment into a simple, two-step process that takes minutes to set up”, says Justine Mittelheuser from technology provider NFC Wireless. “Any company can buy the tag or sign for a few dollars, and then use our online tool to set up a mobile ‘pod’ site, which takes no design or technology skills at all. They have a range of services to choose from. These include downloading coupons, discount vouchers, links to social media, and links to web sites”.

    “Falls Creek alpine resort is thrilled to be the first NFC-ready town in Australia,” enthuses Falls Creek Resort Management’s Jo Prothero. “Through NFC Wireless we now have over 50 businesses enabled to this exciting new technology, further enhancing Falls Creek’s reputation as one of Australia’s truly unique holiday destinations.”

  • Editing Team 11:14 on August 24, 2012 Permalink | Reply
    Tags: customer service, ,   

    Thailand’s New NFC Restaurant Allows Customers to Order by Phone 

    Thailand-Pizza-restaurant-NFC-order-rfid-blogThese days, NFC is very popular as a means of mobile payment. Companies like Starbucks and McDonald’s have been reported to have plans for new payment methods. For consumers, new mobile payment solutions mean more convenience. Consumers are now being offered some exciting options, either to save time or to enhance the entire experience.

    The Thailand-based software development company, SAI Biz Solution is introducing what it calls Thailand’s first NFC-based restaurant ordering system to serve the increasing number of NFC-enabled smartphone users. Bangkok’s Big Mama Pizzeria is the first restaurant to use NFC technology in the country.

    SAI Biz’s system enables customers to place an order by tapping their phones against NFC tags within the restaurant. The system will then automatically display a menu on the user’s phone, including prices and details on ingredients. Once the customer selects his/her pizza, the order is instantly sent to the kitchen and an estimate will be sent back to the customer’s phone regarding how long it will take for the pizza to be ready.

    “This system could cut waiting time for waiters during peak hours,” said SAI Biz’s managing director Ashoo Agarwal. “It could also help overcome language barriers for foreign customers when communicating with waiters.”

    She added that once MasterCard agrees to support NFC payments in Thailand, consumers will be able to directly pay for the meals via a MasterCard credit card stored on their phone, no need to swipe the card at a cashier.

    SAI also plans to expand the system to fast food chains and medium-sized restaurant in Thailand, followed by Singapore next year.

  • Editing Team 15:32 on August 10, 2012 Permalink | Reply
    Tags: customer service,   

    Narian’s NFC Paging Speeds up Customer Service 


    Near field communication technology provider, Narian Technologies, launched NFC Paging — what it is calling “the next generation in customer service” — a solution designed to streamline customer service using NFC tags and mobile phones.

    A shop or restaurant installed with NFC Paging system allows customers to tap their NFC phone against an NFC tag to automatically page the store’s employees to attend to the customer. Once the customer is reached, the employee taps his/her NFC-enabled ID badge to the customer’s phone, confirming to management that the customer was served in a timely manner.

    “NFC is here today, but most people don’t even know it,” said Einhar Rosenberg, CEO of Narian Technologies, in a statement. “The reason people don’t, is because it’s pushed as either a mobile payment technology, or a novelty for hobbyists. The reality is that NFC is the fastest growing, and most powerful technology today. Narian realized years ago, that NFC could make lives better, in a completely new and revolutionary way. To be frank, customer service sucks today, and takes too long, whether consumers are trying to get service at a restaurant, or find help in a store. The simple fact is that everyone has experienced a lack of quality, when it comes to service.”

    According to Narian, on average, customers lose as much as 1 hour each day simply waiting for service or trying to find it, in every type of store or restaurant. Businesses lose $2 trillion in sales opportunities every year due to poor customer service. Now, this technology makes it easy for both consumers and management to make sure that employees get to customers.

    Narian has priced NFC Paging at $20 per month, but the company says it will provide the service free to the first 500 businesses who sign up, according to a release.

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